When:
Thursday evening June 22, 2017
6 PM to 8:30 PM
Where:
Rini’s Restaurant
12 W. Main Street
Elmsford, NY
Just off the Saw Mill Parkway, exit 21E
[Click for Google Map]
Cost: $40 per person
Due to a personal emergency, we have had to change our presentation for this month. The original presentation by Ben Rakhman will be available later in the fall.
The time and place remain the same!
Our presentation will be by Tony Alfonso of Arona Executive Services.
Communications Response Tactics
Verbal Techniques for Avoiding Conflict
Techniques will be presented that are valuable for anyone dealing with people in difficult situations that could escalate into more serious conflicts. These tactics are geared toward security personnel but can apply to many industries such as law enforcement, health care workers, and anyone finding themselves having to relate with difficult personnel situations.
Understand how your words can make a difference and give you the edge you need to gain compliance.
Tony has worked in the field of tactical communications for many years. His programs are being offered through a partnership with EPI, the Executive Protection Institute.
“Please?”